Cookie Policy

Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device, remember your preferences, and understand how you interact with the content.

Similar technologies include local storage, session storage, and pixel tags. This policy covers all such technologies collectively referred to as "cookies".

These cookies are essential for the platform to function. They enable core features such as authentication, session management, and security. Without them, the Service cannot be provided.

Examples: session tokens, CSRF protection cookies. These cannot be disabled.

We use analytics cookies to understand how visitors interact with the platform — which pages are visited most, where users drop off, and how features are used. This data is aggregated and anonymised.

Tool used: a privacy-first analytics provider that does not set cross-site tracking cookies. Data is retained for 13 months and never shared with advertising networks.

Functional cookies remember choices you make to enhance your experience — such as your preferred language, UI preferences, and whether you have dismissed certain notices.

Example: the "app-lang" cookie that stores your language preference (EN or FR).

Currently, Sendplex does not serve advertising and does not use marketing or retargeting cookies. Should this change in the future, we will update this policy and obtain your consent before placing any such cookies.

Some third-party services integrated into the platform may set their own cookies. These include our payment provider and, where applicable, embedded video or content players. We recommend reviewing the privacy policies of these third parties.

We do not control third-party cookies and are not responsible for them.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, though doing so may affect the functionality of the platform.

You may also use your browser's built-in controls: in Chrome, go to Settings → Privacy & Security → Cookies; in Firefox, go to Preferences → Privacy & Security; in Safari, go to Preferences → Privacy.

When you first visit Sendplex, you will be presented with a cookie consent banner. Strictly necessary cookies are activated by default. All other categories require your affirmative consent.

You may withdraw or update your consent at any time by clicking the "Cookie Settings" link in the footer.

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our practices. The "Last updated" date at the top of the page indicates when the most recent changes were made.

For questions, contact info@miranki.com.